eDispatches

Notifications, mapping, response, and more for Emergency Responders.

Companion app for the eDispatches service. Requires that your agency is already a subscriber.

The eDispatches service is available to emergency response agencies and their members. Hundreds of thousands of people rely on the eDispatches system all across North America.

With the eDispatches app members can:

• Receive push notifications for emergency incidents

• Listen to audio dispatches

• View CAD alerts sent by the dispatch center

• View member response, including location, during current incidents

• Mark the location of hydrants & points of interest

• View member availability for future incidents

• Generate maps & driving directions

• View past alerts

• Hear streaming audio from your eDispatches equipment

• Adjust settings for alert notifications

With additional permissions, members can:

• Send mass messages

• Request availability updates from members

What's New in the Latest Version 4.6.4

Last updated on Jul 4, 2024

Bug Fixes
- fixes missing POIs

eDispatches is a cloud-based, end-to-end field service management software solution designed to streamline operations, optimize scheduling, and enhance communication for field service organizations.

Key Features:

* Scheduling and Dispatching: Centralized platform for scheduling and dispatching work orders, ensuring efficient assignment and real-time tracking.

* Mobile Workforce Management: Mobile app provides field technicians with access to work orders, customer information, and real-time updates.

* Customer Management: Integrated CRM system allows for managing customer profiles, tracking interactions, and providing personalized service.

* Asset Tracking: Real-time visibility into the location and status of assets, enabling efficient inventory management and maintenance.

* Reporting and Analytics: Robust reporting capabilities provide insights into field performance, technician productivity, and customer satisfaction.

* Integration Capabilities: Integrates seamlessly with other business systems, such as ERP, CRM, and accounting software.

Benefits:

* Increased Efficiency: Automated scheduling and dispatching processes reduce manual effort and improve work order completion rates.

* Optimized Scheduling: Intelligent algorithms consider technician availability, location, and skillset for optimal assignment.

* Enhanced Communication: Real-time updates and mobile access ensure seamless communication between dispatchers and field technicians.

* Improved Customer Satisfaction: Timely response to requests, accurate work order execution, and personalized service enhance customer loyalty.

* Reduced Costs: Streamlined operations and optimized scheduling lead to reduced labor costs and improved resource utilization.

Target Audience:

eDispatches is designed for field service organizations of all sizes across various industries, including:

* HVAC

* Plumbing

* Electrical

* Construction

* Facilities Management

* Landscaping

Conclusion:

eDispatches is a powerful field service management solution that empowers organizations to improve efficiency, optimize scheduling, and enhance customer satisfaction. Its comprehensive features, mobile capabilities, and integration options make it an ideal choice for businesses seeking to streamline their field operations and achieve operational excellence.