Naumen Service Desk

Work from anywhere with most popular Service (Help) Desk by Naumen. Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.

For support service and field engineers

— Register requests and work with them from your smartphone screen

— Change status, a responsible employee and other parameters

— Add files, comments, and photos with your camera phone

— Build the route to the client address and service objects using geolocation

— Monitor and inventory your equipment using barcode scanner

— Fix work time records

— Get push notifications for all important events

— Use full text search on requests, and other useful materials

For managers

— Control the workload of your teams

— Initiate new tasks

— Participate in approvals, comment your decisions

— Subscribe to requests from key customers to keep everything under control

For users

— Create requests and follow their status

— Check information details via comments

— Use the knowledge base

— Leave feedback

Adaptability of processes

Adaptation to specific business tasks. Enabling new processes and editing the current ones.

Easy configuration

Adding objects, configuring the interface and other parameters without programming.

Access to information without Internet

View previously opened cards. Adding comments and running some event actions even offline.

Multiple accounts

Quick switch from the app to accounts of other external IT-systems.

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Naumen SMP Mobile app is everything you need to proper work with requests and tasks on your smartphone screen!

The application requires access to the server Naumen Service Desk with the module "Mobile client".

The recommended server version is 4.11.0.7 or higher.

Naumen Service Desk is a comprehensive IT service management (ITSM) and enterprise service management (ESM) solution designed to streamline and automate IT support processes. It provides a centralized platform for managing incidents, service requests, problems, changes, and knowledge, enabling organizations to improve efficiency, reduce costs, and enhance user satisfaction. The platform supports ITIL best practices and offers a range of features including a self-service portal, workflow automation, SLA management, reporting, and analytics.

The core functionality revolves around incident management, allowing users to report issues, track their progress, and receive timely resolutions. Service request management facilitates the fulfillment of standard requests, such as software installations or hardware upgrades. Problem management focuses on identifying and resolving the root causes of recurring incidents, preventing future disruptions. Change management provides a structured approach to planning, implementing, and monitoring changes to IT infrastructure and services, minimizing risks and ensuring smooth transitions. The knowledge base feature allows organizations to capture and share valuable information, empowering users to resolve issues independently and reducing the burden on IT support staff. Naumen Service Desk also supports integration with other IT systems and applications, providing a unified view of the IT environment and enabling seamless workflows. Its reporting and analytics capabilities provide valuable insights into IT performance, enabling data-driven decision-making and continuous improvement.