SMA Remote

SMA Remote support platform

SMA Remote brings technical knowledge to any place on earth at any time. Augmented reality workflows for recurring processes or as self-service in customer support enable structured step-by-step instructions with integrated documentation without having to contact a remote expert directly. For unplanned incidents and collaborative processes, technicians can connect with colleagues in the office or home office at any time via remote support with augmented reality interactions to work closely on an issue without getting too close in person. The integrated management and documentation capabilities allow for a wide range of applications. The added values are increased plant availability (OEE), saving travel time and travel costs.

SMA Remote offers the following functionalities:

- Full-HD multi-user video calls with augmented reality annotations, shared pointers and continuous zoom for visual interaction of participants.

- Documentation of remote support cases with checklists, comments, screenshots and video recordings

- Chats with integrated translator into other languages to overcome language barriers

- Navigation mode with visual instructions to safely direct people on the store floor

- Invitation of guest users who can join with one click via a link in the mobile browser without having to install the app first

- Asset relationship management to manage machines and equipment, assign experts, technicians and workflows, upload technical documentation and create augmented reality views of machines, components and parts

- Easily create digital workflows, provide them as step-by-step instructions and collect feedback from users

- Separate apps for data glasses / smart glasses

What's New in the Latest Version 15.0.3-2

Last updated on Jun 26, 2024

- Small adaptions for push notifications

Overview

SMA Remote is a mobile application that allows users to remotely monitor and control their SMA solar inverters and systems. It provides a convenient and user-friendly interface to access real-time data, historical performance, and system settings from anywhere with an internet connection.

Key Features

* Real-time Monitoring: Monitor current power generation, consumption, and system status, including voltage, current, and frequency.

* Historical Data: Access detailed performance data over various time periods, including daily, weekly, monthly, and yearly views.

* System Configuration: Configure system settings, such as inverter parameters, grid settings, and communication protocols.

* Fault Management: Receive notifications and view detailed information about system faults and alarms.

* Energy Management: Track energy production, consumption, and savings to optimize system performance and reduce energy costs.

* Multiple Inverter Support: Monitor and control multiple SMA inverters within the same system.

* Push Notifications: Receive alerts and notifications for important events, such as system faults or performance issues.

* Data Export: Export historical data in various formats for analysis and reporting purposes.

Benefits

* Remote Monitoring: Access system information and performance data from anywhere, enabling timely response to system issues.

* Energy Optimization: Track energy production and consumption to identify areas for improvement and maximize system efficiency.

* Fault Management: Early detection and notification of system faults help minimize downtime and ensure optimal system performance.

* Configuration Flexibility: Easily configure system settings to optimize performance and meet specific requirements.

* User-Friendly Interface: The intuitive interface provides a seamless user experience, making it easy to navigate and access system data.

Requirements

* Compatible SMA solar inverter or system

* Internet connection

* iOS or Android smartphone or tablet

* SMA Sunny Portal account

Conclusion

SMA Remote is an essential tool for solar system owners, providing remote monitoring, control, and fault management capabilities. Its user-friendly interface and comprehensive features empower users to optimize system performance, identify issues, and manage energy consumption effectively. Whether for residential or commercial applications, SMA Remote offers peace of mind and convenience, allowing users to stay connected to their solar systems and maximize their benefits.