BSNL ECARE

This BSNL app is live for BB & LL customers of MH, GJ, MP, Goa & CG circles.

BSNL is upgrading mobile app for Broadband and Landline customers of Maharashtra(MH), Gujarat(GJ), Madhya Pradesh(MP), Goa and Chhattisgarh(CG) circles. Now existing BSNL customers from these circles can manage their single or multiple landline & broadband connections, view bill plans, make bill payments and track their usage all at one place using this app. New users can also sign up and enjoy hassle free experience offered by the app. BSNL landline and broadband customers from rest of the circles can continue using MyBSNL app.

Overview

BSNL ECARE is a customer relationship management (CRM) system developed by Bharat Sanchar Nigam Limited (BSNL), India's largest telecom service provider. It is a comprehensive platform that allows BSNL to manage all aspects of customer interactions, from service requests to billing and payments.

Features

BSNL ECARE offers a wide range of features to enhance customer experience, including:

* Self-Service Portal: Customers can access their account information, track service requests, and make payments online.

* Unified Call Center: Customers can call a single number to report issues, receive technical support, and make inquiries.

* Field Force Management: BSNL technicians can access customer data and receive work orders through mobile devices.

* Customer Profiling: BSNL can collect and analyze customer data to understand their needs and tailor services accordingly.

* Billing and Payment Management: Customers can view their bills, make payments, and set up automatic payment options.

* Complaint Management: Customers can lodge complaints and track their resolution status.

* Reporting and Analytics: BSNL can generate reports and analyze customer data to identify trends and improve service quality.

Benefits

BSNL ECARE provides several benefits for both customers and the company:

For Customers:

* Improved customer experience through self-service options and faster issue resolution.

* Convenient and secure access to account information and payment options.

* Personalized services based on their profile and usage patterns.

For BSNL:

* Increased operational efficiency through automated processes and streamlined workflows.

* Improved customer satisfaction and loyalty by resolving issues promptly and effectively.

* Reduced operating costs by automating tasks and optimizing resource allocation.

* Enhanced data analytics capabilities for better decision-making and service innovation.

Implementation

BSNL ECARE has been implemented across BSNL's vast network, covering all its products and services. The system has been integrated with BSNL's billing and network management systems to provide a seamless customer experience.

Conclusion

BSNL ECARE is a state-of-the-art CRM system that has transformed the way BSNL interacts with its customers. By providing self-service options, personalized services, and efficient issue resolution, BSNL ECARE has significantly enhanced customer experience and improved operational efficiency for the company.