Shopify Inbox

About Shopify Inbox

Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS

Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:

• Save time managing customer conversations from online store chat and the Shop app

• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts

• Send automated messages and continue chats over email so you don’t need to respond in real time

• Know when customers add or remove items from their shopping cart

• Assign chats to your staff and team to scale customer conversations

SHOP APP

Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Introduction

Shopify Inbox is a customer support platform designed specifically for businesses using Shopify. It consolidates all customer interactions from various channels, including email, social media, live chat, and SMS, into a single, unified inbox. This allows support teams to manage and respond to customer inquiries efficiently and effectively.

Key Features

* Centralized Inbox: Shopify Inbox brings all customer conversations into a single inbox, regardless of the channel they originate from. This eliminates the need for teams to switch between multiple platforms and reduces the risk of missing important messages.

* Automation: Shopify Inbox offers a range of automation tools to streamline support processes. Businesses can set up automated responses to common questions, assign tickets based on specific criteria, and trigger follow-up actions.

* Conversation View: Shopify Inbox presents customer conversations in a chronological thread, making it easy for support agents to track the history of interactions and provide seamless support.

* Multi-Channel Support: Shopify Inbox supports multiple communication channels, including email, live chat, social media, and SMS. This allows businesses to reach customers on their preferred channels and provide a consistent support experience.

* Collaboration: Shopify Inbox facilitates collaboration between support agents. Teams can assign tickets to specific members, leave notes on conversations, and escalate issues to higher-level support.

* Analytics and Reporting: Shopify Inbox provides comprehensive analytics and reporting capabilities. Businesses can track key metrics such as response time, resolution rate, and customer satisfaction.

Benefits

* Improved Customer Experience: Shopify Inbox streamlines communication, making it easier for customers to get the support they need quickly and efficiently.

* Increased Efficiency: The centralized inbox and automation tools help support teams work faster and handle more inquiries with fewer resources.

* Enhanced Collaboration: Shopify Inbox promotes collaboration and knowledge sharing among support agents, resulting in better problem-solving and customer satisfaction.

* Data-Driven Insights: The analytics and reporting features provide valuable insights into customer support performance, enabling businesses to identify areas for improvement and make informed decisions.

* Scalability: Shopify Inbox can scale to meet the needs of businesses of all sizes. It can handle a high volume of inquiries and support multiple users.

Pricing

Shopify Inbox is available as an add-on to Shopify plans. The pricing varies depending on the plan selected. Businesses can choose from the Basic, Professional, or Unlimited plans, which offer different features and usage limits.

Conclusion

Shopify Inbox is a powerful customer support platform that empowers businesses to provide exceptional support experiences. By centralizing customer interactions, automating processes, and providing valuable insights, Shopify Inbox helps businesses improve customer satisfaction, increase efficiency, and scale their support operations effectively.